U.S. Army Officer Will Montgomery has just returned home from a tour in Iraq and is assigned to the Army's Casualty Notification service. Partnered with fellow officer Tony Stone to bear the bad news to the loved ones of fallen soldiers, Will faces the challenge of completing his mission while seeking to find comfort and healing back on the home front. When he finds himself drawn to Olivia, to whom he has just delivered the news of her husband's death, Will's emotional detachment begins to dissolve and the film reveals itself as a surprising, humorous, moving and very human portrait of grief, friendship and survival.